Privacy Policy

Effective Date: August 2, 2026

Welcome to Charm Collections. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

Full name
Email address
Phone number
Shipping and billing address
Order and payment details
IP address and browser information
Device and website usage data
Cookies and similar tracking technologies

We only collect information necessary to provide our products and services.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate about your purchases
Provide customer support
Improve our website and shopping experience
Prevent fraud and unauthorized transactions
Send promotional emails and offers (only if you choose to receive them)
Comply with applicable legal obligations

3. Payment Security

We do not store your complete payment card information on our servers. Payments are processed through secure third-party payment providers that use industry-standard encryption and security measures.

4. Cookies

Our website uses cookies to:

Remember your shopping cart
Save your preferences
Improve website performance
Analyze visitor traffic
Deliver a better browsing experience

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers, including:

Payment processors
Shipping and courier partners
Website hosting providers
Analytics and marketing service providers
Government authorities when legally required

These third parties may access your information only to perform services on our behalf.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While no internet transmission is completely secure, we continuously work to safeguard your information.

7. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Maintain business records
Meet legal, accounting, and tax requirements

After that period, your information is securely deleted or anonymized where appropriate.

8. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Request corrections
Request deletion of your data
Withdraw marketing consent
Request a copy of your stored information

To exercise these rights, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or policies. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Charm Collections does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services. Any updates will be posted on this page with the revised effective date.