Returns & Refund Policy

Effective Date: August 2, 2026

At Charm Collections, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Returns & Refund Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return if:

The item is damaged or defective upon delivery.
You received the wrong product.
The item is unused, unworn, and in its original condition.
The product is returned with its original packaging, tags, and accessories.

To be eligible for a return, you must contact us within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or incorrect:

Products showing signs of use or wear.
Items without original packaging or tags.
Products damaged due to misuse or improper handling.
Clearance, final sale, or promotional items (unless defective).

How to Request a Return

To initiate a return:

Contact our customer support with your order number.
Explain the reason for your return request.
Attach clear photos if the product is damaged, defective, or incorrect.
Wait for our confirmation before sending the item back.

Returns sent without prior approval may not be accepted.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

Refunds will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We will gladly replace an item if:

It arrives damaged.
It is defective.
You receive the wrong product.

Exchange requests are subject to product availability.

Return Shipping

If the return is due to our mistake (incorrect, damaged, or defective item), we may cover the return shipping cost.

For all other approved returns, customers may be responsible for return shipping charges.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled, but you may request a return if eligible under this policy.